It's scalable, stable, and multifeatured, with a straightforward setup and good technical support." "I find almost all the features valuable. Being on the cloud, it is available 24x7. ServiceNow is the best ticketing tool I have used so far." "I really like what they've done with their common service data model because now I can make a connection between the business process and technology." "ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. These are very useful features, which I missed in BMC Remedy ITSM.
There are plenty of possibilities to do preference management within your customer CMDB file. You also have a lot of options for reporting. You have a lot of options to optimize it, customize it, and automate it. The way incident management is built is very helpful. "I really like ServiceNow and all of the features. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed." The reporting scripts that are continually posted are a real benefit. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees." "We've found the most value right now in the inventory of the equipment." "It is very flexible and very powerful. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. We are able to conduct reports and see the assets we have. In the realm of cybersecurity, having knowledge of what is on the network is critical. Especially for a small or medium business, it is a tremendous product." "The solution provides inventory information that is very important to our company." "The most valuable feature of Lansweeper is IT asset management. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all." "A great value is the fact that it supports multiple platforms, and it is agentless. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those.
"Provides good reports from every asset." "Its functionality is very solid.
0 kommentar(er)
